Our primary concern is your dentistry. Nonetheless, we will be sensitive to your financial circumstances within the framework of sound business practices. Our accounting department will prepare all of the necessary forms for your important dental insurance. However, we remind you that your policy is an agreement between you and your insurance company, not between your insurance company and our office. We can make no guarantee of any estimated coverage, but we’ll do our best to see that you receive your maximum benefits. Please keep in mind that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated. If you would like to know what your expected coverage will be, we will submit a pre-treatment estimate. Your insurer will generally send a detailed response within 2-3 weeks.
Appointments and Cancellations
To make an appointment, please call 785-823-2472 and talk with one of our receptionists. They will make every effort to arrange a convenient time for you. If you’re having any dental discomfort, please let us know as early in the day as possible so we can try and see you the same day. If it is absolutely necessary that you have to reschedule an appointment we ask that you give us at least 24 hours notice so that your reserved time may be available to other patients. Patients who consistently miss appointments without sufficient notice, will not be rescheduled. We respect our patient’s time and make every effort to remain on schedule. Unfortunately, appointment delays do occur in the office occasionally. This usually happens due to our efforts to work into our schedule a patient with a dental emergency. We ask for your understanding if this should occur. We always provide this emergency service to all our patients.
Changes in your Medical History
It is important to keep us informed of changes in your health so that we may treat you with the highest degree of safety. Also, please inform us to any change in name, address, phone number, marital status, employment or insurance changes.
As a convenience to you, we are happy to cooperate with you and your insurance company to help you receive the maximum benefits available under your policy. Please understand that your insurance is a contract between you and the insurance company. No insurance company covers all dental costs. Some companies pay fixed allowances for certain procedures and others pay a percentage of the charge. The insurance relationship constitutes an agreement between the carrier and the patient, not the carrier and the dentist. It usually takes three to six weeks for benefits to be paid. If after 60 days the insurance company has not paid, we ask the patient to pay the balance to their account. We will continue to seek settlement from your insurance company for a reasonable period of time. It may be necessary for the patient to contact their insurance company to expedite payment.
We have made and will continue to make every effort to keep down the cost of your dental care. Our policy is to request payment at the time of your dental treatment. We try to avoid sending statements, because the cost of paperwork, postage, and manpower affects our fees. We do our best to adjust to our patient’s requirements in planning for the investment in superior dental health. Our treatment coordinator will work with you to discuss every procedure and fee before we start. We also will help you arrange for payment, as several methods are acceptable. Please talk to one of our receptionists if you have any questions.